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With her enthusiasm and fun energy, Raquel is renowned as the heart and soul of Online Flooring Store.
Coming from a background of retail and hospitality management, Raquel is the newest member of our team. Our husband and wife duo, Dean and Raquel, operate and run our retail store in Burleigh Heads (Gold Coast).
Raquel is an organisational queen and has a love for all things interior design. She is one half of our social media presence, and will likely be the person you are chatting to via live chat, email or phone.
Raquel is in charge of getting the orders to your door as trouble free and quickly as possible (so be nice to her!).
Our customers love dealing with Raquel, and often comment on how friendly and helpful she is. Her biggest focus within the company is customer satisfaction, and this is evident in her interactions with customers on a daily basis.
Clem is our resident specialist on hard flooring and one of the industry's leading experts on flooring acoustics.
With over 20 years of experience in the flooring industry, he brings extensive knowledge to our team in the areas of bamboo, hybrid, laminate, and timber floors.
Starting in 2000, Clem spent several years in the flooring industry before moving into a unique opportunity as part of a company's acoustic engineering division. Here, he worked closely with the company's flooring division to isolate vibrational noise in various settings, an increasingly critical consideration in multi-res developments.
Clem also spent several years with a specific focus on laminate, bamboo, and timber flooring, gaining a wealth of knowledge that he now brings to Online Flooring Store.
His enthusiasm for hard flooring and acoustic attenuation and specialised experience in the flooring industry make him a perfect complement to our team. Looking for help choosing between laminate or timber flooring or needing advice on acoustic-friendly flooring? Clem is your guy!
Dean's our resident floor expert.
Having been in the industry for the past 28 years, he has a wealth of knowledge of all things flooring.
Dean started out as an apprentice carpet, timber and vinyl layer at the ripe old age of 17, before moving to cutting, pattern matching, and joining for a large flooring retail company. From there, he evolved to sales, and worked as a senior estimator for huge commercial projects; before finally co-owning and running his own retail store. He has overseen the training of 10 apprentices over the years and is extremely passionate about the industry.
Dean is FCIA (Floor Covering Institute Of Australia) licenced and has obtained the highest level of certification; a Certificate III in Flooring Technology (MSF30813) and Platinum Trade Card. He is also a member of the Australasian Timber Flooring Association (ATFA).
Dean plays a big role within the digital side of Online Flooring Store, but is also hands-on and loves to lay floors and record instructional videos for the website.
For installation advice, or help creating the perfect floor plan, there is no one better qualified in the industry. Dean is more than happy to take your calls and assist you.
Brad's probably the reason you landed on Online Flooring Store website.
After taking Kitchen Warehouse from a startup to Australia’s largest online kitchenware retailer in just 5 years, Brad used his extensive online marketing skills for a number of personal ventures.
In 2017, Brad (together with Levi), launched a digital agency. They now work with clients to improve their SEO, website design, social media marketing, paid search and other digital marketing strategies. Brad's primary focus is SEO, and his results in Australia are unparalleled.
Brad has also been a guest speaker at several Australian online marketing conferences, including the PeSA Internet Conference (now rebranded as Retail Global) and the Online Retailer Roadshow.
In his spare time, Brad enjoys watching football, playing football, and talking about football. Raquel hates football, so this makes team meetings a little awkward.
Levi is a qualified school teacher turned entrepreneur.
His extensive experience in blue and white collar roles, such as mining and scaffolding, have equipped him to enter the business world with a complete understanding of how to serve, support and work with partners, clients and customers.
To grow a sustainable business, in both the bricks and mortar and online worlds, it is imperative to make life easy for people and offer a superior, scalable service. As a co-owner of a digital agency, Levi elected to join Online Flooring Store team for these very reasons. The company aligns with his morals, values and purpose.
Levi's day-to-day role in the company is to assist with online operations and usability, oversee various social media accounts, and offer business support and advice where needed.
He has an aspiration for Online Flooring Store to be recognised as the leader in the flooring industry in Australia.
With the team that Online Flooring Store has assembled, Levi is confident this will occur within the next 3-5 years.