WHY SHOP WITH US
The traditional retail sector is seeing rapid changes as almost everyone and everything is moving to online marketplaces. This means we live in a world where you can lounge on your couch in your PJs, sip a glass of wine, and research and buy new floors all from the comfort of your home!
Our goal at the Online Flooring Store is to make the process of choosing, buying and receiving your new flooring as smooth as possible. When you buy new flooring through us, you can be assured that you are buying from a reputable business that is a leader in its industry.
From browsing the biggest range of flooring available online -- including exclusive brands you will not find anywhere else -- and choosing from the best Australian and international brands, we offer an expansive range of flooring at incredibly competitive prices.
Whether you are speaking to someone in our Tweed Heads showroom, on the phone, via email, or live chat, you will be speaking with a specialist that possesses years of experience and a wealth of knowledge in the flooring industry.
You will also enjoy the peace of mind that comes from knowing all our products are warranted at the highest industry standards. In the unlikely event that your flooring does not perform as promised, we'll either replace it or provide a full refund. More details can be found on our payment and refund policy.
In addition to selling a variety of DIY-friendly flooring products, we set ourselves apart by selling tradesmen laid flooring options. This means we connect our customers directly to fully licensed installers.
This process -- while we do not profit from it -- can lead to drastically lower prices for our customers. Currently, we are connected to 212 national layers and growing.
We offer freight choices for any budget; from picking up your purchase directly from a supplier in your nearest capital city (where available), to being delivered to your front door.
We are driven by our core values. These motivate us to provide exceptional customer service and a rewarding working (and shopping) environment:
We place a high value on respectful, clear, helpful, humble communication. We believe in speaking to others with a calm tone of voice and in a professional manner at all times.
We listen when others are talking and make sure we understand exactly what you need, what your budget is, what your desired outcome is, and where you will be installing your flooring to create the final result you are looking for.
We are fully dedicated to each other, the success of the company, and the satisfaction of our customers.
You will never find us uttering the phrase "that's not part of my job". Willingness to put others' needs in front of our own is what makes our team the best around.
We believe “service is not just a word, but a way of life”. For this reason, we strive to exceed our customer’s expectations by providing professional, high-quality service.
We give every customer our undivided attention by being focused, understanding and ready to act promptly to resolve their needs.
We are committed to guiding our customers through the home improvement process in hopes of taking the guesswork and stress out of your project.
Whether you are actively researching new flooring or just have a general question about a product, we would love to hear from you any time.