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 At Online Flooring Store, our mission is to be innovators within the flooring industry.

The traditional retail sector is seeing rapid changes as almost everyone and everything is moving to online marketplaces.

This means we live in a world where you can lounge on your couch in your pj's, sip a glass of wine, and research and buy new floors all from the comfort of your home!

Our goal at Online Flooring Store is to make the process of choosing, buying and receiving your new flooring as smooth as possible. When you buy new flooring through us, you can be assured that you are buying from a reputable business that is a leader in its industry.

From browsing the biggest range of flooring available online -- including exclusive brands you will not find anywhere else -- and choosing from the best Australian brands, we offer an expansive range of flooring at incredibly competitive prices.

When you work with Online Flooring Store, you can count on experience and knowledge.

Whether you are speaking to someone in our Tweed Heads showroom, on the phone, via email, or live chat, you will be speaking with a specialist that possesses years of experience and a wealth of knowledge in the flooring industry.

You will also enjoy the peace of mind that comes from knowing all our products are warranted at the highest industry standards. If you are not 100% happy with your purchase, we welcome you to contact us to walk you through the returns process (this includes a 25% restocking fee and does not cover return shipping fees).

Why shop with us
Why shop with us

We strive to make your experience one that you will want to tell your friends about and leaves you certain that you would work with us again.

In addition to selling a variety of DIY-friendly flooring products, we set ourselves apart by selling tradesmen laid flooring options. This means we connect our customers directly to fully licensed installers.

This process -- while we do not profit from it -- can lead to drastically lower prices for our customers. Currently, we are connected to 212 national layers and growing.

We freight choices for any budget, from picking up your purchase directly from the supplier, a depot in your nearest capital city or being delivered to your front door.

The Online Flooring Store Difference

As a flooring company, we are driven by our Core Values that motivate us to do exceptional work and inspire direct results:

Respect

We place a high value on respectful, clear, helpful, humble communication. We believe in speaking to others with a calm tone of voice and in a professional manner at all times.

We listen when others are talking and make sure we understand exactly what you need, what your budget is, what your desired outcome is, and where you will be installing your flooring to create the final result you are looking for.

Why shop with us
Why shop with us

Loyalty

Whether you are speaking to someone in our Tweed Heads showroom, on the phone, via email, or live chat, you will be speaking with a specialist that possesses years of experience and a wealth of knowledge in the flooring industry.

You will also enjoy the peace of mind that comes from knowing all our products are warranted at the highest industry standards. If you are not 100% happy with your purchase, we welcome you to contact us to walk you through the returns process (this includes a 25% restocking fee and does not cover return shipping fees).

Teamwork

We are fully dedicated to each other, the success of the company, and the satisfaction of our customers.

You will never find us uttering the phrase "that's not part of my job" around here. Willingness to put others' needs in front of our own is what makes our team the best around.

Exceptional Customer Service

We believe “service is not just a word, but a way of life”. For this reason, we strive to exceed our customer’s expectations by providing professional, high-quality service.

We give every customer our undivided attention by being focused, understanding and ready to act promptly to resolve their needs.

We are committed to guiding our customers through the home improvement process in hopes of taking the guesswork and stress out of your project.

Whether you are actively researching new flooring or just have a general question about a product, we would love to hear from you any time.

Why shop with us
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