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With one of Australia's largest ranges of flooring, we get asked a lot of questions. As such, we've put together a collection of the most common ones below.
Haven't found the answer you're looking for? Contact one of our friendly customer service representatives today. Alternatively, use the live chat feature found at the bottom of this page.
For quick information, select any of the below:
We offer the following payment methods to all our clients:
This depends on several factors:
If all of the above factors are optimal and everything runs smoothly, orders generally take between 5 to 10 days.
Currently, we do not offer live tracking for orders. However, if your order is past the 10 working days mark please notify us and we will gladly track it for you.
Yes. All of our suppliers allow you to pick up your order for free from their warehousing. Most suppliers have warehousing in each state, but please contact us to double-check locations and availability.
If you are prepared to wait for backloads sometimes we can get much cheaper freight for you!
Any goods damaged during transit may be returned, as long as Online Flooring Store is notified on the day of delivery. Please do not sign for damaged goods. If only a few packs are damaged, please take photos and put a note on the signed document when receiving goods.
Please keep in mind that we do not accept returns due to left-overs or a change of mind.
Yes. It is preferred you are present for delivery. Otherwise, you will need to sign a document stating where to leave unattended goods. You take full responsibility for the goods upon delivery.
Please understand flooring is a very heavy and labour intensive product to deliver, and your assistance is key to keeping costs down for your purchase. If you live in Unit complexes, a Hi-Rise, 3 storey walk-ups, or properties with extremely hard access, our general freight companies will not carry flooring all the way into your home. If you do need your flooring delivered to your door in scenarios such as these, please contact Online Flooring Store beforehand to obtain a quote for the extra labour involved.
It will be replaced no questions asked. A representative from the supplier will first need to do an onsite inspection to verify the product is faulty. Only the manufacturer can make this decision, not Online Flooring Store.
With over 30 years of experience in the flooring industry, we have definitely learned a thing or two. We pride ourselves on offering the best prices in Australia along with the best selection of high-quality flooring.
If you would like to know more about our friendly, expert team, visit our About Us page.
We ship throughout Australia. In addition, we partner with the fastest couriers in Australia so you can buy your floors and have them delivered to you as soon as possible.
Full manufacturers warranties apply. Please refer to specific products for details.
Floating floors "float" on top of the sub-floor below, meaning they are not directly attached (by means of nails or glue) to the sub-floor.
Floating floors get installed over solid timber floors, concrete slabs, and other structural subfloors.
First, an underlay is placed over the subfloor. Then the planks are locked to each other or glued to each other if it is a tongue and groove product.
The planks are not glued or nailed to the subfloor. A small gap is left around any edges to allow for expansion.
Aside from carpet, there are several options if cosy comfort is a priority when it comes to flooring. Solid or engineered timber makes an excellent option, along with hybrid, vinyl, or laminate (as long as they are installed with a dense, high-quality underlayment).
To make any floor feel warmer, try adding a high-quality rug, letting some sunlight in, and sealing any cracks in your walls or under doors. If you'd like to learn more about the warmest flooring choices, feel free to contact us or check out our in-depth blog on the subject.
No. Our experts at Online Flooring Store recommend using a certified tradesman at all times. However, certain products such as loose lay vinyl planks or our hybrid flooring ranges are more suitable for DIY. Timber flooring, in particular, is not meant for DIY installation.
Any flooring can be laid over ceramic tiles, although there are a few questions to consider first:
While both hybrids and luxury vinyl planks can be laid over tiles, there are some factors to consider beforehand:
Acoustic underlays are made of cork and rubber and act as a way to reduce noise for premises below. Australia legally requires this in situations where neighbours would be affected by excess noise.
Depending on your area's layout, it is often best to allow for extra flooring to cover any waste or cuts.
Whether you choose vinyl, laminate, or timber, the right plank size for your room is key. It is important to strike the right balance with plank widths to avoid overwhelming a room or making it feel cramped.
For example, a large room with 3" wide planks is at risk of feeling busy and cluttered. Alternatively, a small room with planks larger than 5" wide may feel even smaller.
Generally, we like to say that the bigger the room, the bigger the plank size you should choose.
The best flooring choice for you depends on where you wish to install it and your lifestyle.
A few important considerations when choosing flooring:
If you need additional help deciding on which flooring would best suit your space, please feel free to contact us.
What colour flooring goes with dark cabinets? Although we can't give you an exact answer, we do have a few recommendations:
Thankfully, there are no hard and fast rules when it comes to your home decor. We are all about creativity and embracing the look you want.
One of the best ways to see if a certain type of flooring would look good in your home is coming to see it in person. Pictures often fail to convey the exact look of a product.