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DELIVERY & RETURN POLICY

HOW MUCH DO YOU CHARGE FOR DELIVERY?

We offer delivery to most street addresses in Australia for all our products, with no minimum order required. Shipping charges will be calculated separately in the shopping cart once a product is added to your cart.

Please contact us at info@onlineflooringstore.com.au or call 1300 702 201 for delivery charges to remote regions in Australia before you make your order.

CAN I DELAY THE SHIPMENT OF MY ORDER?

Yes. To place an order with a delayed shipping date, call us on 1300 702 201 during business hours. Our customer service team will be happy to assist you.

Signature Floors AquaPlank Laminate Flooring

WHAT IS THE EXPECTED DELIVERY TIME?

  • We ship our products Australia-wide through a number of different freight carriers.
  • We also offer direct door-to-door delivery (through the use of our own Online Flooring Store trucks) for customers that reside between the Sunshine Coast in Queensland, to Ballina in New South Wales.
  • All flooring orders that are in stock will be dispatched between 2 to 5 working days after approval of your payment.
  • Most flooring in stock can be dispatched within 3 working days.
  • Most blinds orders will be dispatched within 5 working days. However, if they are custom made to fit, delivery times can take up to 20 working days.
  • Certain products displayed on the website may be stored in our Tweed Heads South showroom. In this case the delivery time may be quicker.
  • Please be aware that any delivery dates given are estimates only and cannot be guaranteed.

HOW DO I CHECK THE STATUS OF MY ORDER?

Please e-mail info@onlineflooringstore.com.au or call 1300 702 201 to check the status of your order, including the progress of your delivery.

What should I do if the item I ordered was damaged by the shipping company during transition?

If there is damage to your item as a result of negligence by the shipping company, you should immediately notify us by calling 1300 702 201 or emailing us at info@onlineflooringstore.com.au. At the same time, please follow the steps below:

  1. Please inspect your item carefully together with the delivery driver. You need to write a clear description of the damage on both your copy and the driver's copy and signed on both copies by you and the driver. Please do not sign for items that are damaged during transition unless you have made a note for the damage on the delivery copy.
  2. If you believe the damage cannot be repaired or it is unacceptable then you should refuse to receive the item. Please contact us immediately so we can process a replacement for you.
  3. Please remember, once you sign for the item or give permission to the shipping company to leave the damaged item for you, you will be responsible for filing a claim with the delivery company and for all charges for the return shipment. If you find shipping damage to your item only after the driver has left, you should report it to the shipping company using information on the delivery docket and request an inspection within 10 days of the receipt. Please take some photos showing the damage and keep the original packing material until the inspection has been done. At the same time, please also notify us immediately regarding the damage.

CAN I RETURN MY ORDER IF I DON’T LIKE IT?

Full refunds are only offered if the product is found to be faulty.

No refunds will be given if you have simply changed your mind. For full details, please refer to our Payment & Refund Policy.

(Last Updated: August 12, 2019)

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