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FAQ

Looking to buy flooring for your home or business? With so many options to choose from, the decision can feel overwhelming. Here, we address your most frequently asked questions to ensure an easy, hassle-free purchase.

Ordering, Shipping, and Returns

Are flooring samples free?

Normally, our flooring samples come with a small cost to cover handling and shipping — but during our Black Friday Sale, you can order up to 3 samples completely free, with no shipping charges.
This limited-time offer is valid until December 1st. T&C apply

We offer the following payment methods to all our clients:

  • Credit Cards: Pay via Visa, Mastercard or American Express.
  • Afterpay: Enjoy your purchase immediately. Pay later via four easy, interest-free instalments.
  • PayPal: Pay using your PayPal funds, a nominated bank account or credit card of your choice.
  • Direct Debit: To pay via direct debit, please contact us before proceeding with your order.

This depends on several factors:

  1. Stock availability
  2. Which brand you selected
  3. Your delivery location – rural or remote towns may take longer if multiple freight companies are required
  4. How long it takes our suppliers to dispatch an order

If all of the above factors are optimal and everything runs smoothly, orders generally take between 5 to 10 days.

Currently, we do not offer live tracking for orders. However, if your order is past the 10 working days mark please notify us and we will gladly track it for you.

Yes. All of our suppliers allow you to pick up your order for free from their warehousing. Most suppliers have warehousing in each state, but please contact us to double-check locations and availability.

If you are prepared to wait for backloads sometimes we can get much cheaper freight for you!

Any goods damaged during transit may be returned, as long as Online Flooring Store is notified on the day of delivery. Please do not sign for damaged goods. If only a few packs are damaged, please take photos and put a note on the signed document when receiving goods.

Please keep in mind that we do not accept returns due to left-overs or a change of mind.

Yes. It is preferred you are present for delivery. Otherwise, you will need to sign a document stating where to leave unattended goods. You take full responsibility for the goods upon delivery.

Please understand flooring is a very heavy and labour intensive product to deliver, and your assistance is key to keeping costs down for your purchase. If you live in Unit complexes, a Hi-Rise, 3 storey walk-ups, or properties with extremely hard access, our general freight companies will not carry flooring all the way into your home. If you do need your flooring delivered to your door in scenarios such as these, please contact Online Flooring Store beforehand to obtain a quote for the extra labour involved.

It will be replaced no questions asked. A representative from the supplier will first need to do an onsite inspection to verify the product is faulty. Only the manufacturer can make this decision, not Online Flooring Store.

Yes, we accept returns for damaged or faulty flooring. We do not accept returns of leftover product or if you change your mind.

With over 45 years of experience in the flooring industry, we have definitely learned a thing or two. We pride ourselves on offering the best prices in Australia along with the best selection of high-quality flooring.

If you would like to know more about our friendly, expert team, visit our About Us page.

We ship throughout Australia. In addition, we partner with the fastest couriers in Australia so you can buy your floors and have them delivered to you as soon as possible.

Seen a better price elsewhere? Get in touch with us and we will do our best to match it.

General Product Questions

What warranty is provided with my flooring?

Full manufacturers warranties apply to all products. Please refer to individual product pages for further details.

Floating floor “float” on top of the sub-floor below, meaning they are not directly attached (by means of nails or glue) to the sub-floor.

Floating floors get installed over solid timber floors, concrete slabs, and other structural subfloors.

First, an underlay is placed over the subfloor. Then the planks are locked to each other or glued to each other if it is a tongue and groove product.

The planks are not glued or nailed to the subfloor. A small gap is left around any edges to allow for expansion.

Aside from carpet, there are several options if cosy comfort is a priority when it comes to flooring. Solid or engineered timber makes an excellent option, along with hybrid, vinyl, or laminate (as long as they are installed with a dense, high-quality underlayment).

To make any floor feel warmer, try adding a high-quality rug, letting some sunlight in, and sealing any cracks in your walls or under doors. If you’d like to learn more about the warmest flooring choices, feel free to contact us or check out our in-depth blog on the subject.

Installation

Does Online Flooring Store recommend DIY installation for its products?

No. Our experts at Online Flooring Store recommend using a certified tradesman at all times. However, certain products such as loose lay vinyl planks or our hybrid flooring ranges are more suitable for DIY. Timber flooring, in particular, is not meant for DIY installation.

Any flooring can be laid over ceramic tiles, although there are a few questions to consider first:

  1. Are the tiles solid or drummy?
  2. Are the tiles level, or have high lips?
  3. Will my doors need to be cut at the bottom to fit the new flooring thickness?
  4. Will there be issues with my transitions to the bathroom, laundry or carpeted areas?

While both hybrids and luxury vinyl planks can be laid over tiles, there are some factors to consider beforehand:

  • Hybrid Flooring will cost far less in terms of floor preparation. For this reason, many people opt to go this route.
  • Loose lay vinyl tiles or planks or luxury vinyl planks generally need a diamond grinder and flood coat to prepare tiles prior to installation, making this a rather expensive option.

Acoustic underlays are made of cork and rubber and act as a way to reduce noise for premises below. Australia legally requires this in situations where neighbours would be affected by excess noise.

Depending on your area’s layout, it is often best to allow for extra flooring to cover any waste or cuts.

Style and Design FAQs

Is blackbutt a softwood or hardwood?

Blackbutt is classified as a hardwood. It has a Janka rating of 9.1, which indicates the strength and durability of timber species. Although blackbutt has a fast growth rate, it develops strong wood.

Blackbutt has a much lighter colour compared to many other popular hardwood timbers. This unique timber features golden brown hues and creamy brown tones, with lovely gum veins and heartwood variations. Overall, colour can vary between different brands and flooring types. For example, a pinkish quality is present in some styles. The natural timber typically has an even colour no matter which variation you choose.

Using blackbutt in flooring helps bring a little piece of classic Australian style and tone into a space. A native species to Australia, blackbutt is naturally well-adapted to the variability of the Australian climate. Plus, its relatively low-maintenance design makes it great for residential use.

This flooring is hardy, but features a light, pleasant colour with golden and pale brown tones. Placing it in living spaces, hallways, and kitchens, where foot traffic is at its peak is ideal. But it also works well to add lightness to enclosed rooms, like offices and bedrooms.

Blackbutt flooring typically has a busier appearance compared to spotted gum styles. Its lighter hardwood colour features unique knots, veins, and other markings in the grain. Spotted gum is also usually darker in tone with more golden tones. Both have a similar price point, so the choice truly comes down to your stylistic preference.

Blackbutt is favoured by designers and builders due to its lovely, unique variations in colour, texture, and style. Although it is known for its classic golden and pale brown hues, blackbutt varies a lot, which allows for plenty of creative potential. Staining and polishing your blackbutt flooring can help to create a different look to fit your interior perfectly.

Can’t find what you’re looking for?

Haven’t found the answer you’re looking for? Contact one of our friendly customer service representatives today. Alternatively, use the live chat feature found at the bottom of this page.

Online Flooring Store is a family business that is wholly Australian owned and operated. We provide industry leading service and the highest quality products.

E: [email protected]

P: 1300 702 201

A: 7/13-17 Enterprise St, Cleveland QLD 4163

O: 17 Needlewood Road, Churchlands, WA 6018

Both the showroom and office are by appointment only.

ABN: 68625139068

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Our Company

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We're a Certified Installer (Carpet & Resilient & Timber) with the Floor Covering Institute of Australia.

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We're a member of the Australasian Timber Flooring Association (ATFA).

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